Renewals Representative, Account Based

Employment type: FULLTIME. Job Requisition ID 26WD98510 Position overview The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high‑volume subscription renewals across a portfolio of regional customers in the Nordics.

Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs. The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously.

Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.

Responsibilities

End-to-End Renewal Ownership Independently own and execute full renewal workflows across assigned regional customer accounts Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy Customer Retention & Expansion Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns Identify and close seat‑based expansion1 …