Customer Program Manager

Job TitleCustomer Program ManagerJob DescriptionBe part of a team connecting patients with hospitals, helping to make a difference and improving lives every day. In this role, you have the opportunity to:Lead customer-facing programs for Radiology Informatics (RI) — including PACS, RIS, and enterprise imaging solutions — to meet project objectives, stakeholders’ expectations, and create lasting customer value.

Your role

As a Philips Customer Program Manager for Radiology Informatics, you will be at the leading edge of healthcare innovation, improving customer satisfaction (NPS) by delivering software solutions that meet our healthcare customers’ needs.

You will use project methodologies such as PMP/PRINCE2 to manage complex software implementation projects through their full lifecycle, from customer order signature to revenue recognition, go-live, and handover to Support Services.

Using a structured approach, you will provide timely and regular stakeholder communication (internal and external) supported by clear documentation, effective risk management, and rigorous management of the customer acceptance process.

This is a field-based role, predominantly covering customers across the UK, Ireland, and the Nordics (Denmark, Sweden, Norway, Finland), with responsibility to support other areas within Northern Europe as needed1 …