IT CHANGE MANAGER

Challenges you will work on:

• At SAS, change is constant, but disruption should not be.
• As Change Manager, you will ensure that changes to critical IT services are implemented in a structured, controlled, and predictable way, balancing innovation with operational stability.
• You will own and continuously improve the IT Change Management process across SAS, helping teams deliver change with confidence while minimizing operational risk.
• Working closely with technical teams, service owners, and business stakeholders, you will strengthen the quality, predictability, and transparency of change activities across the organization.

Your responsibilities include

• Own and continuously improve the end-to-end IT Change Management process, governance framework, policies, and procedures.
• Ensure production changes are properly documented, risk-assessed, tested, approved, scheduled, and communicated before implementation.
• Lead and develop Change Advisory Board (CAB) and Emergency CAB practices.
• Coordinate the forward schedule of change and proactively manage dependencies, conflicts, and operational constraints.
• Collaborate with infrastructure, cloud, security, application, release, deployment, and vendor teams to improve quality change.
• Ensure emergency changes follow an appropriate governance process while maintaining operational responsiveness1 …