Customer Care Representative (German)

Added 5th of January 2026 Customer Care Representative (German Native Speaker) Love helping customers, solving problems, and working with tech? Cortrium is looking for you!

The role

You will provide first-line customer support to our German and international customers, mainly via phone and email. Working closely with Sales, R&D, Quality, and shipping, you will ensure fast, professional, and solution-oriented support.

Your responsibilities

Support customers with product, software, invoicing, upselling, and replacement inquiries, owning each case from start to finish Guide customers through software installation (through Team Viewer) Become an expert in Cortrium’s products and software Capture customer feedback and feature requests Assist the shipping team to ensure efficient deliveries when needed Who you are German speaker with professional fluency in English and one additional language (Danish, French, Spanish, Italian or other) Customer-focused, empathetic, and solution-oriented Structured, reliable, and comfortable with technology Customer service experience preferred (technical support not required) What we offer An international, informal work environment A1 …