Helpdesk Supporter Technician, Aarhus

Employment type: FULLTIME. Requisition: 8332483. At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

About the role

As a Helpdesk Support Technician, you will provide high-quality technical and functional support for our Vitrolife software solutions, eBase and eWitness. You will help customers after go-live by troubleshooting incidents, answering questions, and ensuring our solutions run reliably every day.

We’re looking for someone with a solid IT background, an understanding of databases, and the curiosity to dig into technical challenges. Most importantly, you enjoy helping people, solving problems, and being the person customers and colleagues can rely on. This role is based in Aarhus, where you will join a dedicated local team of 5 colleagues.

Your impact - Provide first-, second- and third-line technical and functional support for eWitness and eBase. - Analyze, triage, and resolve incidents; perform root-cause analysis using application logs (Java/Apache Tomcat), SQL queries and configuration review. - Build in-depth knowledge of eBase and eWitness and their Servoy-based architecture, becoming a recognized product expert in the support team1 …