Service Designer

Employment type: FULLTIME. Requisition: 8364735. Are you a service designer who wants to dig into complex customer journeys and grow your craft alongside experienced practitioners? Do you bring structure and curiosity to your work, and find real motivation in the space where user needs and business goals meet?

Then this role might be exactly what you are looking for. We are looking for a service designer to join a cross-functional team in our Technology & Innovation Division. You will work across product teams and alongside stakeholders from different parts of the organisation, helping us understand and improve how our users and customers experience DFDS online.

About the role

You will become part of a team that works to make sense of how customers behave online. We build the data foundation, automation, and insight capabilities that help DFDS understand its users and act on that understanding. In practice, that means we sit at the intersection of data, technology, and human behaviour. You will work across product teams and with stakeholders from different parts of the organisation.

Your work will be grounded in research and structured methods. You will work closely with a more senior service designer, who will guide the direction of the work and support your growth along the way1 …