ITSM ServiceDesk Specialist, Novonesis

Country: Denmark. Interested in a career that matters? At Novonesis, we work at the forefront of biosolutions — and behind every scientist, specialist, and leader making that happen is technology that simply needs to work. That's where you come in.

We're looking for an experienced ITSM ServiceDesk Specialist to join our Global ITSM team. In this role, you'll be a trusted point of contact for colleagues across Novonesis, keeping our IT services stable, reliable, and genuinely helpful — including for our most senior stakeholders and executive users.

If you enjoy solving technical challenges, take pride in great service, and like working across a truly global organization, we'd love to hear from you. The role & your impact As an ITSM ServiceDesk Specialist, you'll deliver high-quality IT support across the organization — handling incidents, service requests, and escalations, and working closely with other Global IT teams to resolve issues quickly and thoroughly.

It's a role that blends hands-on, day-to-day support with continuous improvement. Alongside keeping our services running, you'll help shape a better user experience, share knowledge within the team, and support the rollout of best practices across our ITSM organization1 …