Head of Customer Implementation, European Control Tower

Job Req Number

128076 Time Type

Full Time Location

Given the international scope of the role and team, this position can be based in Denmark (Horsens or Hedehusene), Germany (Essen, Hamburg or Krefeld), The Netherlands (Ede or Venlo), or Poland (Poznan).

Lead complex customer implementations that keep global supply chains moving As Head of Customer Implementation, you will lead an international team delivering customer implementations, supply chain changes, and technical integrations for some of DSV’s most demanding customers.

Working across customers, Operations, Commercial, and Global IT, you will turn complex requirements into successful implementations and scalable solutions. Take on a role where your leadership shapes customer experience, operational excellence, and the future of DSV’s control tower solutions.

About the role

The European Control Tower manages some of DSV Road’s largest and most complex customers, supporting national, European, and global supply chains. Reporting to the Senior Director, European Control Tower, you will lead an international and diverse team of six dedicated specialists located across Germany, the Netherlands, and Poland.

The Customer Implementation team is responsible for implementing new customers, managing major supply chain changes, and supporting critical customer applications1 …