Senior Manager

Manager in Customer Complains Denmark Customer Complaints Global Operations Quality Enterprise IT & Quality Bagsværd, Denmark Are you an engaging people leader with a passion for quality, continuous improvement and developing high-performing teams? Do you thrive where patient safety, service operations excellence and global collaboration go hand in hand?

Then you may be the Manager we are looking for in Customer Complaints Denmark. Your new Role As a manager of Complaint Case Handling DK, you will lead a dedicated team responsible for timely, professional and high-quality handling of customer complaints and falsified products. You will ensure strong operational performance, quality compliance and continuous development of both processes and people.

You will be a management anchor for selected product categories, investigator collaboration, operational training, cLEAN, EHS and continuous improvement. As part of the Customer Complaints Leadership Team, you will contribute to setting direction and building a quality-focused, agile and future-ready organisation.

Key responsibilities

Lead, coach and develop employees in accordance with the Novo Nordisk Way Ensure eff1 …