Liquid Cooling Service Delivery Engineer

Employment type: FULLTIME. Requisition: 3108228. Overview Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously.

Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.

We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. We are seeking a highly skilled DLC (Direct Liquid Cooling) Service Delivery Engineer to lead the delivery, operational management, and continuous improvement of Dell liquid-cooled infrastructure solutions supporting AI, HPC, and enterprise workloads.

Key Responsibilities - Lead deployment, onboarding, and operational management of liquid-cooled data center infrastructure services. - Ensure high availability, reliability, performance, and operational readiness of liquid-cooling environments supporting AI and HPC workloads. - Drive incident management, problem management, root cause analysis, and service restoration activities.

- Develop and maintain operational procedures, runbooks, standards, and governance processes1 …