Service Owner

Would you like to shape the services that help colleagues communicate, collaborate and work productively every day? As Service Owner, Collaboration & Productivity, you’ll take end-to-end ownership of these services at GlobalConnect, with Microsoft 365 at the center of your portfolio.

You’ll combine service reliability and governance with the opportunity to shape how our collaboration and productivity services develop over time. To thrive in this role, you’ll likely bring:

• - Several years of experience as a Service Owner, Application Owner, Product Owner or in a similar role, with responsibility for business-critical services or platforms.
• - Extensive experience with Microsoft 365 collaboration technologies, including Microsoft Teams, SharePoint, OneDrive, Exchange Online and Microsoft Entra-related dependencies.
• - Experience with IT service management and governance, including service transition, incident and problem management, change management and continuous improvement.
• - Experience leading cross-functional initiatives and translating business needs into practical, scalable IT solutions.

About the role and the team You’ll own the lifecycle of GlobalConnect’s Collaboration & Productivity portfolio, including Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Copilot and other strategic collaboration platforms1 …