Account Services Management Senior Advisor

Employment type: FULLTIME. Requisition: 3131069. Overview Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.

It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

What You'll Achieve As a Senior Advisor, you will be responsible for guiding customers through service processes, leading reviews and improvement initiatives, and serving as the primary operational point of contact for complex service delivery activities. You will ensure proactive communication, reliable service execution, and operational excellence across strategic customer environments.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management team in Norway, Denmark or Sweden. You Will - Coordinate incident, change, configuration, and customer management processes while ensuring SLA adherence. - Prepare and deliver service performance reports and drive root cause analysis (RCA) and continuous improvement initiatives1 …