Business Analyst, CRM & Service

Global Marketing · Komorniki, Poland · Onsite Business Analyst, CRM & Service Apply now We usually respond within two weeks Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry.

With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

You will own the day-to-day business analysis and coordination for your areas, partnering closely with the CRM Product Owners and stakeholders across the organisation to define priorities and turn business requirements into practical solutions.

You will also be the first point of contact for CRM key users in global, non-affiliate teams, providing guidance, driving follow-up activities and enabling users through Salesforce-related training. You will join a global CRM setup in a large international organisation, working with colleagues across functions and countries.

The role combines independent business analysis, process ownership, stakeholder management, end-user enablement and project coordination, giving you the opportunity to influence how global CRM case management works across WSA1 …