Service Designer, Defence Service Development

Country: Denmark. Service Designer, Defence Service Development Design the services that keep Defence Forces mission-ready. As a Service Designer, you will shape and sharpen the service offerings that help Defence organisations turn complex C4I capabilities into sustained operational readiness.

The job

You will build on and further develop our existing service offerings across pre-sales, system design, deployment, training, testing and operations. Through service design, systems thinking and deep user understanding, you will strengthen how we package, deliver and support complex C4I capabilities – enabling customers to maintain and enhance their operational readiness.

Your key responsibilities

- Building on existing service definitions and best practices by analysing customer organisations, operational contexts and delivery experiences to identify improvement opportunities - Extending and refining the service catalogue by translating input from Sales, service delivery teams and customers into standardized service offerings.

- Improving service blueprints, delivery models and customer journeys with a focus on operational fit, role clarity and 1 …