Customer Success Manager UK

Employment type: FULLTIME. Requisition: 2737840. Are you a Relationship Builder and a Problem Solver who thrives on helping small businesses succeed? Do you get a buzz from turning happy customers into long-term partners?

Famly is looking for a proactive, data-driven Customer Success Manager to nurture and grow our existing Small-to-Medium Business (SMB) customers across the UK and Nordics. What you’ll be doing 🛠️ As a trusted advisor , your mission is to ensure our SMB customers - from single sites to growing small groups - are maximising the value they get from Famly.

- Own the Relationship

Serve as the primary point of contact for your portfolio of accounts, building meaningful, trust-based relationships with key decision-makers and stakeholders. - Drive Retention & Growth:

Proactively manage churn risk by analysing client usage patterns, conducting regular, data-led check-ins, and facilitating account reviews to ensure customers are achieving their desired outcomes. - Be a Product Expert:

Educate clients on Famly’s features and tools, acting on feedback to suggest proactive solutions that meet their goals and lead to maximum value and adoption.

- Expand our Footprint

Identify opportunities to upsell and cross-sell relevant features and services , partnering with our Sales team to contribute to Net New ARR growth1 …