Customer Experience Customer Success Specialist, Splunk

Employment type: Full time. Requisition: 2024931. Hours: 40 hours per week. Meet the Team The Customer Experience team is focused on helping customers achieve long-term success with their Splunk investment by ensuring the technical health, performance, and adoption of their environments.

The team works closely with customers and internal cross-functional partners, including Technical Support, Professional Services, Sales, Product Management, and Engineering, to deliver a seamless and value-driven customer experience. This is a highly collaborative, customer-focused team made up of technical specialists who combine platform expertise with strong relationship management skills.

What makes this team exciting is the opportunity to influence customer outcomes directly, solve complex technical challenges, and act as a trusted advisor throughout the customer lifecycle. Your Impact Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support successful adoption and long-term value realization.

Deliver onboarding guidance, enablement planning, and customer workshops to help customers build capability and optimize platform usage. Monitor customer environment health by reviewing cases, outages, critical issues, and ongoing projects, and conduct diagnostic health checks where needed1 …