VIKING Germany is looking for a Service Coordinator

Employment type: FULLTIME.

• JOIN VIKING - and help build a safer world We are looking for a committed full-time employee to join our team with immediate effect at our station in Hamburg as Service Coordinator (m/f/d) Your responsibilities in supporting the team
• Receive enquiries and support on service quotations
• Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and subcontractors for service requests.

• Ensure correct transportation documents
• Plan and manage service delivery cost-effectively
• Maintain and update capacity planning calendar, equipment, SOA stock and floor space
• Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
• Coordinate and follow up on supply of parts from suppliers/subcontractors
• Support technicians during service jobs and ensure checklists and manuals are available for technicians
• Manage complaints, report NCRs and assist with corrective actions
• Monitoring and closing all relevant work and service orders
• Issuing reports immediately and certificates related to service executed
• Ensure timely and accurate invoicing upon completion of service activities1 …