Specialist, Technical Support III

Employment type: Full time. Remote: Hybrid. Requisition: 25022. Country: Denmark.

Additional locations

DE - Osnabrueck · NL - Boxmeer. Are you proud of what you did today? Our Technical Support Specialists are! To further strengthen JBT Marel’s Poultry Secondary Fresh service organization, we are looking forward to meeting you as our new Technical Support Specialist - Portioning.

In this role you provide technical support and expertise to customers, our regional Technical Support teams and Field Service teams. You will be the reference for all technical/technological questions in your field of expertise. You will build and maintain relations/connections with specialists and in- and external stakeholders.

You will ensure that cases are handled in a timely manner and are able to fulfil and manage our customer’s expectations. You ensure a clear and accurate exchange of technical information between commercial and technical departments.

What You'll Be Doing · Provide advanced technical support and troubleshooting for Portioning equipment and solutions. · Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions. · Resolve technical cases remotely, coordinate quality Issues and escalations when required. · Support commissioning, upgrades, field tests, and new product introductions1 …