Customer Success - Support & Training Specialist

Official occupation: Kundeservicechef. Employment conditions: Almindelige vilkår. Employer CVR: 41919795. Primary career market: Technology & Digital (occupation evidence).

Position Overview

We are seeking a full-time Support & Training Specialist based in Copenhagen, Denmark. In this role, you will provide front-line technical assistance, software guidance, and application training to users of our clinical trial technology platform.

Your primary responsibilities will focus on resolving user software inquiries, handling application data change requests, creating end-user documentation, and guiding platform onboarding. This role requires strong communication skills, attention to detail, and a structured approach to technical troubleshooting. We are looking for candidates who are detail-oriented, responsive, and thrive in a fast-paced environment.

Ideal candidates will demonstrate a passion for customer service, the ability to execute tasks with precision, and excellent communication and documentation skills. What You’ll Do: ● User Application Support:

Serve as the primary technical point of contact for software users across Europe and globally, diagnosing and resolving application usage questions via ticket or email. ● System & Data Management:

Process application data change requests with accuracy, verifying data integrity within the platform1 …