IT INCIDENT MANAGER

Challenges you will work on:

• Some roles prevent disruption before it happens.
• Others take charge when it does.
• As Incident Manager at SAS, you will coordinate the response to major IT incidents, helping restore critical services while keeping stakeholders informed and operations moving.
• You will act as the central point of coordination during major incidents, bringing together technical teams, suppliers, and business stakeholders to manage critical situations effectively.
• In a fast-paced and business-critical environment, you will help minimize disruption, support operational stability, and drive continuous improvement across incident management processes.
• Success in this role requires a calm, structured, and collaborative approach, with the ability to make informed decisions and communicate clearly under pressure.

Your responsibilities include

• Lead and coordinate the response to major IT incidents until services are restored and stabilized.
• Assess business impact and urgency, ensuring the right technical teams and suppliers are engaged quickly.
• Facilitate incident bridges and coordinate actions, escalations, decisions, and communications throughout the incident lifecycle.
• Maintain focus on service restoration while supporting investigation, workaround, and recovery activities1 …