Customer Operations Manager

Employment type: FULLTIME. Requisition: 3113461. Lead people. Drive improvements.

Deliver exceptional customer experiences. Actona Group is on an ambitious transformation journey. As we continue strengthening our Customer Operations organisation, we are looking for a Customer Operations Manager to lead a team of approximately 10 dedicated employees.

Reporting to the SVP Customer Operations & People, you will play a key role in developing both people and processes while helping shape the future Customer Operations setup. At Actona Group, we believe that excellent products must be matched by an excellent customer experience.

In this role, you will be responsible for ensuring a consistently high-quality B2B customer experience across our key customers while driving operational excellence, continuous improvement, and team performance. This is a role for someone who thrives on leading people, driving high-performance, and improving the way things are done.

We are looking for a proactive leader who thrives in a changing environment, is motivated by creating results through others and who wants to take an active part in Actona Group's transformation journey. Your Responsibilities - Lead, motivate, and develop a team of approximately 10 employees. - Drive an excellent B2B customer experience across all customer touchpoints1 …