Project & Program Management
Senior Change Manager
Summary
Lead end-to-end change management for a multi-market retail technology transformation, including readiness, communications, adoption tracking, and post-go-live reinforcement.
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Opportunity summary
Retail Technology Transformation Epico is looking for a senior Change Management professional on behalf of a large, international retail organisation undergoing a major retail technology transformation, including the rollout of a Unified Commerce / POS platform across multiple markets and clusters.
In this role, you will lead end‑to‑end change management — from impact assessments and readiness planning to post go‑live adoption and reinforcement. You will work closely with Business Process Owners, an Implementation Specialist, retail technology teams, and market‑level stakeholders.
Responsibilities
Design and execute the end‑to‑end change management strategy across pilot, rollout waves, and hypercare - Conduct change impact and readiness assessments across markets, roles, and functions - Translate process and system changes into clear, role‑based change activities and communications - Develop and maintain the Change Management Plan, readiness checklists, and adoption KPIs - Prepare and deliver stakeholder communications, leadership talking points, and cluster readiness toolkits - Support and enable local change networks, super user1 …
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