Global CRM Program Lead

Employment type: Full time. Remote: Hybrid. Requisition: R1070872. Country: Denmark.

Lead one of the most ambitious global transformation programmes in the VELUX Group and help shape the future of customer engagement across our business. With your strong programme leadership experience and ability to bridge business and technology, you will play a key role in delivering a global CRM platform that enables better customer experiences, stronger commercial performance, and lasting business value.

Meet your future team You will join our global Sales Enablement & Strategic Pricing organisation and work closely with colleagues across Sales, Marketing, Customer Service, Finance, and IT & Digital Excellence. In this highly visible role, you will collaborate with senior leaders, project teams, business stakeholders, and external partners across the VELUX Group.

You will report to the VP Sales Enablement & Strategic Pricing, with a dotted reporting line to the VP IT & Digital Excellence, Sales & Marketing. As Global CRM Program Lead, you will be accountable for driving our global CRM transformation programme from strategy through implementation and business adoption.

You will act as the connecting link between commercial ambitions, technology delivery, and organisational change, ensuring alignment across markets while creating value for the business1 …