Senior Manager, Global eCommerce - Interim

Do you want to shape the future of omnichannel customer experiences for the world's largest jewellery brand? Are you passionate about driving digital innovation, leading high-performing teams, and delivering seamless customer journeys across markets? Then you could be the Senior Manager, Global eCommerce – Interim we're looking for.

At Pandora, we are on an exciting transformation journey to create exceptional customer experiences across every touchpoint. As Senior Manager, Global eCommerce – Interim, you will for 9 months play a central role in defining and delivering our global omnichannel strategy, leading initiatives across customer service capabilities, AI-driven experiences, and expansion into new markets.

Reporting to the Senior Director, eCommerce Experience, you will lead a team of four and work closely with stakeholders across Digital & Technology, Retail Operations, Customer Service, and regional teams to deliver scalable solutions that drive customer satisfaction, operational excellence, and commercial growth.

As our Senior Manager, Global eCommerce, you will own the global roadmap for omnichannel services, customer service capabilities, AI initiatives, and new market expansion. You will act as a Center of Excellence and subject matter expert, ensuring Pandora continues to deliver connected and consistent customer experiences across digital and retail channels1 …