Control Tower Operator

Country: Germany; Denmark; Netherlands. The Airfreight Control Tower Operator is responsible for the proactive monitoring, coordination, and management of international airfreight shipments throughout the transportation lifecycle.

Acting as the central point of contact between customers, carriers, origin and destination stations, and internal stakeholders, the Control Tower Operator ensures operational excellence, visibility, service compliance, and timely resolution of shipment exceptions.

The role requires strong analytical skills, customer focus, operational expertise, and the ability to manage multiple shipments and stakeholders simultaneously in a fast-paced logistics environment. Key Responsibilities Shipment Monitoring & Visibility - Monitor airfreight shipments from booking through final delivery. - Track and manage shipment milestones and transportation events.

- Ensure adherence to agreed transit times and customer-specific SOPs. - Maintain accurate shipment status updates within transportation management systems. - Provide proactive communication regarding shipment progress and potential delays. Exception Management - Identify transportation disruptions, delays, capacity constraints, or service failures.

- Execute contingency plans to minimize operational impact. - Escalate critical issues according to established escalation procedures1 …