Customer & Application Support
Technical Support Associate Abbott Rapid Diagnostics | Denmark 12 Month Contract
Summary
The Technical Support Associate provides first-line technical and customer support for Abbott Rapid Diagnostics products, investigating inquiries and documenting issues while collaborating with colleagues to resolve them.
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Opportunity summary
Employment type: Full time. Requisition: 31161811. Country: Denmark.
JOB DESCRIPTION
Technical Support Associate -12 month contract Abbott Rapid Diagnostics | Denmark Bring your customer service expertise to healthcare At Abbott Rapid Diagnostics, we are committed to helping people live healthier lives through innovative diagnostic solutions. As a Technical Support Associate, you will play an important role in supporting healthcare professionals and customers who rely on our products every day.
This opportunity is ideal for a customer-focused professional who enjoys problem-solving, communicating with customers, and working in a fast-paced international environment. You will provide first-line technical support, investigate customer inquiries, and ensure a high standard of service while supporting products that make a real difference in patient care. What You'll Do As a Technical Support Associate, you will:
- - Respond to customer inquiries via phone, email, and web-based support tools.
- - Deliver a professional and timely customer experience.
- - Provide first-level troubleshooting and technical guidance on Abbott Rapid Diagnostics products.
- - Gather and document detailed information to support investigations and issue resolution.
- - Maintain accurate records of customer complaints and inquiries in line with quality and regulatory requirements1 …
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