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Senior Project Manager - Freight Digital Customer Journey

DFDS København, Denmark, DK Posted 6 Oct 2026 DFDS verified public ATS · transport-logistics-maritimeOn-siteSenior specialistEnglish
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Summary

Lead the business-side development of the Control Tower and its booking capabilities, coordinating stakeholders and driving process standardisation, change adoption, and the wider digital customer journey transformation.

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Opportunity summary

Employment type: FULLTIME. Requisition: 8506697. Global Customer Service, Ferry Division (DFDS) Join us on our journey to transform the freight customer experience at DFDS. Are you an experienced Project Manager with a strong track record of leading complex, technology-enabled transformation initiatives from the business side?

Do you excel at translating operational needs into clear business requirements, future processes, and scalable digital capabilities, while aligning stakeholders across business and technology? If so, you may be the next Senior Project Manager in DFDS Global Customer Service, Ferry Commercial.

Be part of the movement - and play your part About the role In this role, you will drive key initiatives within the transformation of the digital customer journey to support our Freight Customer Service organisation at DFDS.

Our ambition is clear: by 2030, we want to deliver a seamless, digital, and standardised set-up that makes it easy to be a customer and easy to interact with customers across all freight touchpoints. To achieve this, our Customer Service transformation is built on three strategic pillars:

- 1. Self-Service:

  • The first pillar is about building a one-stop-shop, with customers being able to book and track a unit along the whole journey and across transport modalities.
  • - 21 …

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