Project & Program Management
Customer Success Program Manager
Summary
As Program Manager in Global Customer Success, you will shape and implement the Enterprise customer experience strategy, building scalable programs and coordinating cross-functional execution to improve adoption, satisfaction, retention and growth.
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Opportunity summary
Employment type: FULLTIME. Requisition: 8525502. At 3Shape, we create innovative technology that helps dental professionals deliver better care. Our products are used by customers around the world, and as our business continues to grow, so does the importance of creating a great customer experience throughout the entire customer journey.
We are now looking for a Program Manager in Global Customer Success to help shape how we serve our Enterprise customers globally. This is an opportunity to take ownership of an important development area, work across the organization, and have a direct impact on how we engage, support and grow our Enterprise customer base.
About the position
As Program Manager, you will help define and implement the global Enterprise Customer Experience and aftersales approach. In this role you will work across Customer Success, Sales, Support, Education, Product, and other commercial functions to create a consistent and scalable experience for Enterprise customers – from onboarding and training through adoption, retention and growth.
You will shape the strategy, build the programs and drive execution that define how 3Shape serves its Enterprise customers. You will turn customer and business needs into clear priorities, scalable solutions and measurable results - working across HQ and regions to make change happen1 …
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