Digital & Data
Operational Excellence Manager
Summary
The Operational Excellence Manager leads end-to-end process improvement in a regulated financial operation, from analysis and change design through adoption and measurement. The role also helps mature the team’s methods and use of automation and AI.
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Opportunity summary
Employment type: FULLTIME. Requisition: 8523644. Banking hasn't changed much in decades. We're changing that.
One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for millions of people across the Nordics.
Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Operational Excellence Manager, you'll join the Operational Excellence team in Copenhagen, reporting to the Director of Operational Excellence.
This is the senior improvement role in an operation of more than a hundred people, where processes have to satisfy documented regulatory requirements and still keep pace with the volume moving through them. You'll own complex change from the first analysis through to a result that people actually use. What will you do? - Bring proven method, and the judgement to adapt it.
Frameworks, tools, templates, ways of structuring and documenting work: you arrive with a set of approaches you have used in practice, so we get to a good answer faster than we would by developing everything from scratch1 …
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