IT Process & Delivery Manage

Country: Denmark. Help shape reliable IT services that support life-changing hearing health At Demant, we are united by a shared purpose: creating life-changing hearing health. To support this mission, we are looking for an experienced IT Process & Delivery Manager who will play a key role in ensuring stability, reliability, and continuous improvement of our business-critical IT services and applications.

In this role, you will help strengthen our Incident, Major Incident, and Problem Management capabilities while driving operational excellence across our IT landscape. You will work closely with colleagues across infrastructure, applications, and business functions to ensure that critical services remain available, operational, resilient, and continuously improving.

This is an opportunity to make a tangible impact in a global organization where technology enables better experiences for colleagues, customers, and ultimately the people who rely on our hearing healthcare solutions.

Your responsibilities

As IT Process & Delivery Manager, you will:

• - Drive continuous improvements of Incident, Major Incident, and Problem Management processes.
• - Lead the coordination of major incidents to minimize business impact and restore services as quickly and effectively as possible1 …